Shipping Policy
Every Hamorni piece is printed and made to order just for you. That means your order goes into production after you place it, rather than being pulled from a shelf. Here is what to expect.
Processing and production time
Orders take 2–7 business days to print and make before they ship. Business days are Monday to Friday, excluding public holidays.
Delivery time
Once your order ships, delivery usually takes:
- United States: 7–14 business days
- Australia, New Zealand and the Pacific: 10–20 business days
- Rest of the world: 10–25 business days
These are estimates, not guarantees. Carrier delays, customs and peak seasons (such as the holidays) can add time. For gifts and special events, please order early.
Free shipping
Shipping is free on every order, wherever you are.
Tracking your order
When your order ships, we'll email you a tracking number. Tracking may take a few days to update after the label is created.
Customs, duties and taxes
International orders may be charged import duties or taxes by your country. These charges are the responsibility of the customer and are not included in your order total.
Lost, delayed or stolen packages
If your package hasn't arrived within 10 business days of the latest estimated delivery date, email us at support@hamorni.com with your order number and we'll investigate with the carrier.
If tracking shows your package as delivered but you can't find it, please check with neighbours and your local post office first. Carriers sometimes mark packages as delivered a day or two early.
Incorrect addresses
Please double-check your shipping address at checkout. We can't be responsible for orders sent to an incorrect or incomplete address entered by the customer. If you notice a mistake, contact us within 12 hours of ordering and we'll do our best to update it before production starts.
Questions?
Email us at support@hamorni.com and we'll be happy to help.