Returns and Exchanges
Every Hamorni piece is printed and made to order just for you. Because each item is made once you order it, we can't accept returns or exchanges for change of mind or the wrong size. Please check the size chart on each product page before ordering.
Damaged, defective or wrong items
If your order arrives damaged, misprinted, defective, or isn't what you ordered, we'll make it right with a free replacement or a full refund.
To request this, email us at support@hamorni.com within 14 days of delivery, and include:
- Your order number
- Clear photos of the problem (and of the shipping label if the wrong item arrived)
We may ask you not to send the item back. We'll let you know.
Cancelling or changing an order
Production starts quickly. You can cancel or change your order (size, colour or address) within 12 hours of placing it by emailing us. After that, your order may already be in production and can't be changed.
Refunds
Approved refunds go back to your original payment method. Depending on your bank, it can take 5–10 business days for the refund to appear.
Returned to sender
If a package is returned to us because of an incorrect address or because it wasn't collected, we can reship it once you confirm your address. Additional shipping costs will apply.
Questions?
Email us at support@hamorni.com. We're always happy to help.